Hotel Housekeeping Floor Supervisor - Philadelphia

Live Hotel Housekeeping
Employee Type
Full-Time Exempt


Function (Scope and Main Purpose of Job)


Housekeeping Floor Supervisors oversee assigned operational functions consistent with the core values of Live! Casino & Hotel Standards.

*Pending PGCB Approval*


Core Service Standards


CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance.

SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.

FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.

FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.

FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here.


Specific Responsibilities and Duties

  • Supervises assigned floors and ensures that all rooms, hallways and lobbies are cleaned to Live! Casino & Hotel standards.
  • Maintains records, including repairs needed, lost and found items, and quality of work completed by employees; reports needed repairs and prepare service call requests for                        maintenance.
  • Completes room status reports in the morning and afternoon and forwards them to the Housekeeping office.
  • Inspects rooms in written form daily to ensure that service levels are in accordance with quality standards.
  • Counsels and disciplines employees that violate department and policies, practices or procedures through progressive counseling guidelines.
  • Creates a good work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction and training.
  • Manages the delivery and measurement of guest service consistency with the company’s core values.
  • Conducts daily briefings and instructs employees on the products used for cleaning in accordance with Occupational Safety and Health Administration (OSHA) chemical Right to Know          standards.
  • Responds to emergency situations.
  • Performs all other job-related duties as requested


Job Requirements (skills, knowledge, and abilities)

  • Must be able to obtain and maintain appropriate gaming license as mandated by the State Gaming Agency.
  • Able to read and interpret instructions and direction for guests.
  • Must be able to effectively communicate English with guests, management, and other associates to their understanding.
  • Additional foreign language a plus.
  • Excellent customer service skills.
  • Able to lead and mentor a team.
  • Have interpersonal skill to deal effectively with all business contacts.
  • Work varied shifts, including weekends and holidays.
  • Candidate must able to work efficiently within a team environment.
  • Must be able to work effectively in stressful, high-pressure situations
  • Must have an open mind and willingness to learn new processes, concepts, and ways of approaching analysis.
  • Must have strong customer service skills.
  • Ability to deal with problems involving guests and operational issues while maintaining a positive attitude.
  • Candidate must maintain the highest levels of confidentiality regarding guests and team members.
  • Requires proficiency in Microsoft Office specifically Outlook, Word, Excel & PowerPoint.

Educational Requirements

  • High School diploma or equivalent.
  • At least six (6) years of experience in Housekeeping or Hotel Operation

Working Conditions

  • 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 2000 employees.
  • Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
  • You may occasionally work in an environment where smoking is allowed.


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