Hotel Housekeeping Floor Supervisor - Philadelphia

ID
2020-2940
Division
Hotel
Department
Live Hotel Housekeeping
Employee Type
Full-Time Exempt
City
Philadelphia

Overview

Function (Scope and Main Purpose of Job)

 

Housekeeping Floor Supervisors oversee assigned operational functions consistent with the core values of Live! Casino & Hotel Standards.

*Pending PGCB Approval*

Responsibilities

Core Service Standards

 

CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance.

SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.

FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.

FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.

FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here.

 

Specific Responsibilities and Duties

  • Supervises assigned floors and ensures that all rooms, hallways and lobbies are cleaned to Live! Casino & Hotel standards.
  • Maintains records, including repairs needed, lost and found items, and quality of work completed by employees; reports needed repairs and prepare service call requests for                        maintenance.
  • Completes room status reports in the morning and afternoon and forwards them to the Housekeeping office.
  • Inspects rooms in written form daily to ensure that service levels are in accordance with quality standards.
  • Counsels and disciplines employees that violate department and policies, practices or procedures through progressive counseling guidelines.
  • Creates a good work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction and training.
  • Manages the delivery and measurement of guest service consistency with the company’s core values.
  • Conducts daily briefings and instructs employees on the products used for cleaning in accordance with Occupational Safety and Health Administration (OSHA) chemical Right to Know          standards.
  • Responds to emergency situations.
  • Performs all other job-related duties as requested

Qualifications

Job Requirements (skills, knowledge, and abilities)

  • Must be able to obtain and maintain appropriate gaming license as mandated by the State Gaming Agency.
  • Able to read and interpret instructions and direction for guests.
  • Must be able to effectively communicate English with guests, management, and other associates to their understanding.
  • Additional foreign language a plus.
  • Excellent customer service skills.
  • Able to lead and mentor a team.
  • Have interpersonal skill to deal effectively with all business contacts.
  • Work varied shifts, including weekends and holidays.
  • Candidate must able to work efficiently within a team environment.
  • Must be able to work effectively in stressful, high-pressure situations
  • Must have an open mind and willingness to learn new processes, concepts, and ways of approaching analysis.
  • Must have strong customer service skills.
  • Ability to deal with problems involving guests and operational issues while maintaining a positive attitude.
  • Candidate must maintain the highest levels of confidentiality regarding guests and team members.
  • Requires proficiency in Microsoft Office specifically Outlook, Word, Excel & PowerPoint.

Educational Requirements

  • High School diploma or equivalent.
  • At least six (6) years of experience in Housekeeping or Hotel Operation

Working Conditions

  • 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 2000 employees.
  • Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
  • You may occasionally work in an environment where smoking is allowed.

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed