Chip Runner - Philadelphia

ID
2020-2966
Division
Gaming
Department
Poker
Employee Type
Full-Time Non-Exempt
City
Philadelphia

Overview

Function (Scope and Main Purpose of Job)

 

Enhance the operation of the room by providing exemplary customer service by assisting with the redemption and sale of chips to guests, internal and external.

 

       *Pending PGCB approval*

Responsibilities

Core Service Standards

 

CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance.

SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.

FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.

FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.

FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here.

 

Specific Responsibilities and Duties

  • Providing exemplary customer service with a professional demeanor.
  • Redemption and sale of cash and chips to guests.
  • Assisting guest with seating and chip distribution.
  • Filling dealer trays.
  • Assisting dealers and supervisors in the starting, combining, and breaking of games.
  • Complying with company policies and procedures, internal controls, and Title 31.
  • Ensuring the safety and security of internal and external guests by notifying management of any suspicious or unusual activities.
  • Attending training and meetings when required.
  • Living the Live! 5 core values daily.
  • Maintaining the cleanliness of work area, including the collection of chip trays and returning them to designated areas.
  • Other duties as assigned.

Qualifications

Job Requirements (skills, knowledge, and abilities) 

  • Providing exemplary customer service with a professional demeanor.
  • Redemption and sale of cash and chips to guests.
  • Assisting guest with seating and chip distribution.
  • Filling dealer trays.
  • Assisting dealers and supervisors in the starting, combining, and breaking of games.
  • Complying with company policies and procedures, internal controls, and Title 31.
  • Ensuring the safety and security of internal and external guests by notifying management of any suspicious or unusual activities.
  • Attending training and meetings when required.
  • Living the Live! 5 core values daily.
  • Maintaining the cleanliness of work area, including the collection of chip trays and returning them to designated areas.
  • Other duties as assigned.

Educational Requirements

  • A high school diploma or GED equivalent
  • Must be able to comply with all state gaming regulations, which may include obtaining a license.

Physical Requirements

  • Standing 50%
  • Walking 50%
  • Repetitive hand motions
  • Use of stairs and elevators

Working Conditions

  • 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 2000 employees
  • Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
  • You will work in an environment where smoking is allowed.
  • Office environment

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