Housekeeping Dispatcher - Live! Hotel - Philadelphia

ID
2020-3121
Division
Hotel
Department
Live Hotel Housekeeping
Employee Type
Full-Time Non-Exempt
City
Philadelphia

Overview

Function (Scope and Main Purpose of Job)

 

Responsible for answering calls routed to Housekeeping and communicate guest related information to the appropriate person(s).


*Pending PGCB Approval*

Responsibilities

Core Service Standards

 

CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance.

SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.

FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.

FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.

FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here.

 

Specific Responsibilities and Duties

  • The housekeeping dispatcher will assist the housekeeping staff in directing the operations of the Housekeeping Department so as to meet the expected level of guest satisfaction.
  • Responsible for communicating necessary information to housekeeping department, front desk personnel and hotel guests.
  • Answer phones and accurately document and communicate information in a timely manner
  • Demonstrates the ability to work cohesively and professionally with all front desk team members.
  • Responsible for updating the status of all hotel rooms, and keeping the housekeeping team informed on stay overs, turndown service, and do not disturb guest rooms.
  • Accurately maintains a call log of all communication receive/sent to include call generation and disposition
  • Verifies that that all room statuses are correct in the computer at the end of the day and properly follows up on any inconsistencies.
  • Maintain a complete list of current issues and maintain a record of all inventory issues to be able to keep management staff up-to-date
  • Must be proficient in Microsoft Word and Excel
  • Must be able to type at least 40wpm
  • Other duties assigned

Qualifications

Job Requirements (skills, knowledge, and abilities)

  • Able to read and interpret instructions and direction for guests
  • Able to communicate without impediment with guests and staff in all areas relating to guest service
  • Must be able to communicate effectively in English
  • Self-starting personality with an even disposition
  • Ability to communicate information and hotel services to management and guests.

Educational Requirements

  • High school diploma or GED
  • Six (6) months prior or equivalent experience required. Prior hotel experience, preferred
  • Must be able to comply with all state gaming regulations, which may include obtaining a license.

Physical Requirements

  • Lifting up to 25lbs
  • Pushing/Pull up to 40lbs
  • Carry up to 15lbs
  • Infrequent Bending / kneeling
  • Infrequent Walking
  • Infrequent Standing
  • Frequent Sitting

Working Conditions

  • 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees
  • Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
  • You will work in an environment where smoking is allowed.

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