Function (Scope and Main Purpose of Job)
The Casino Host is responsible for providing customer service and assistance to VIP players; and all guests in Live! Casino & Hotel Philadelphia high limit rooms and around the casino where necessary. The Casino Host will ensure that the highest quality of service is provided so that Live! Casino & Hotel guests have a favorable gaming experience. Will also assist with guest functions to ensure guest retention and repeat business.
*Pending PGCB Approval*
Function (Scope and Main Purpose of Job)
The Bartender is responsible and accountable for all aspects of alcoholic and non-alcoholic beverages sales and service at bar outlets throughout the casino. Ensure consistent quality of products. Prepares and serves beverages with a sense of quality and a flare unparalleled in the local market to enhance the experience of the guest during their visit with Live! Casino and Hotel.
*PENDING PGCB APPROVAL*
Function (Scope and Main Purpose of Job)
Check in/Check out hotel guests courteously and efficiently, and to the service levels expected in a four star property; process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry. Work as part of the overall Front Office team to insure a seamless experience for the guest. Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel's financial records. Tracks room revenue, occupancy percentages, and other front office operating statistics. Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day. Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier.
*Pending PGCB approval*
Function (Scope and Main Purpose of Job)
Check in/Check out hotel guests courteously and efficiently; process all payments according to established hotel requirements measuring to the levels of expectation commensurate with a four star property. Provide information to any guest or visitor inquiry. Work as part of the overall Front Office team to insure a seamless experience for the guest.
*Pending PGCB approval*
Function (Scope and Main Purpose of Job)
Maintain a clean, safe, fast, friendly, and fun environment for all guests, team members and Company assets. The focus shall always be on ensuring a safe and comfortable environment, while maintaining a positive can-do attitude with an emphasis on the highest level of guest service for both external and internal guests to Live! Casino and Hotel. The Rooms Control Agent is responsible ensuring the hotel room inventory matches the available rooms and revenue applied correctly.
*Pending PGCB Approval*
Function (Scope and Main Purpose of Job)
Reporting to the Director of the IT Project Management Office, the IT Project Manager position will have the responsibility to plan, organize, and monitor multiple Casino-related IT projects to meet the defined requirements and business objectives of Cordish Gaming. This individual will act consultatively to gather requirements from business partners and determine overall project scope. Working collaboratively with other IT resources, the PM will construct detailed project plans, identify required resources to meet project goals, track progress against project baselines, oversee testing phases, and orchestrate hand-off to operations. This position will also be the primary contract administrator for IT
Function (Scope and Main Purpose of Job)
The Assistant EVS Manager is responsible for aiding the EVS Manager in the successful operations of the EVS Department. The Assistant EVS Manager will ensure high standards of cleanliness for the Live! Casino & Hotel.
*Pending PGCB Approval*
Function (Scope and Main Purpose of Job)
The Customer Support Team works directly with Live! Team members, providing world class customer service and support. The “go to” people for internal and external inquiries. Work to resolve customer issues is the first priority. This is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment. A Customer Support Engineer II is the first point of contact for all issues reported by both external and internal customers. This position requires both technical and customer service skills to diagnose and resolve the issue.
*Pending PGCB Approval*
Function (Scope and Main Purpose of Job)
The Marketing Representative will be responsible for assisting in the execution of a variety of casino Events and Promotions like drawings, promotions, bus intake, players club assistance, concerts, etc. This is an Entry Level position.
*Pending PGCB Approval*
Function (Scope and Main Purpose of Job)
The Risk and Compliance Specialist is responsible for the administration of the Workers’ Compensation Program and for providing support on general liability and property claims. This includes investigating and coordinating the processing of employee and patron claims, providing guidance and instructions to management and employees on the claims process, interacting with claimants, and work with defense counsel to defend against claims. Additionally, the Risk and Compliance Specialist will assist management in maintaining compliance with all state and federal OSHA and gaming regulations.
*Pendign PGCB approval*
Function (Scope and Main Purpose of Job)
The Casino Credit and Collections Supervisor is a key resource for the Credit Manager and indirectly to the Cage Director in supervising Live! Casino & Hotel (LCH) Credit and Collections Program. The Casino Credit and Collections Supervisor is responsible for the daily operations of the Credit Office and ensure that the credit clerks are performing their duties, in conjunction with existing Live! credit policy. The Casino Credit and Collections Supervisor will assist the Casino Manager with collections in compliance with all applicable State and Federal Laws and Live! Casino & Hotel internal controls and SOP’s.
*Pending PGCB Approval*
THIS POSITION IS AVAILABLE TO WORK REMOTE!
Function (Scope and Main Purpose of Job)
The Compensation & Benefits Analyst is responsible to analyze and make recommendations regarding the company’s compensation and benefit structure. Evaluate compensation and benefits packages and programs by analyzing team members’ experience and responsibilities, by doing comparative analysis by region and industry. Develop packages for new positions created. Manage practices for the company and subsidiaries. The Compensation/Benefit Analyst is hands on and must be able to and perform all the duties and responsibilities as assigned. Makes recommendations based on trends. The Compensation and Benefits Analyst will report to the Compensation and Benefits Manager.
Summary
The Player Development Coordinator is responsible for aiding management in staff capacity by coordinating office services, assisting with budget preparation and control, housekeeping, records control and special administrative and clerical duties.
*Pending PGCB Approval *
Function (Scope and Main Purpose of Job)
Maintain a clean, safe, fast, friendly, and fun environment for all guests, team members, and company assets. The focus shall always be on ensuring a safe and comfortable environment while maintaining a positive can-do attitude with an emphasis on the highest level of guest service for both external and internal guests to Live! Casino & Hotel.
*Pending PGCB Approval*
Function (Scope and Main Purpose of Job)
The Entertainment Supervisor will be the logistical anchor for all events and will be the liaison between the venue and the artist's tour management.
*Pending PGCB Approval*
Function (Scope and Main Purpose of Job)
Responsible for keeping the grounds maintained with a clean, neat, and orderly appearance. Grounds to include parking structure/lots/garage, valet drop off/pickup and all other outside areas within the scope, control and responsibility of Live! Casino & Hotel.
*Pending PGCB Approval*
Function (Scope and Main Purpose of Job)
- Accountable for preventative maintenance of all Live! Casino and Hotel facilities, property, and equipment.*Pending PGCB Approval*
Function (Scope and Main Purpose of Job)
Prepares and maintains documentation relating to customer casino credit, check cashing processing and maintenance of such accounts.
*Pending PGCB Approval*
Function (Scope and Main Purpose of Job)
The Gift Shop Attendant is responsible for completing sales transactions with customers and maintains stock levels in Gift Shop. Assuring that guests have an enjoyable customer service experience.
Seeking an experienced professional to work as a Gaming Applications Analyst in our Information Technology department specializing in Gaming products. Gaming Applications Analyst specializes in understanding the needs of the business owners and translating them into technical specifications. They formulate business and functional requirements or systems specifications across multiple business functions or application environments to create system and software solutions, and executes projects independently.
The Gaming Applications Analyst is expected to maintain expertise across an application environment (e.g., gaming suite) and work effectively with other information technology professionals to ensure that the application environment is stable, efficient and responsive to business needs. The position involves analysis and presentation of information to business owners, including Marketing, Player Development, Casino and Hospitality Operations.
These initiatives will be done in accordance with department policies, procedures, and standards to support information systems development and maintenance.
Function (Scope and Main Purpose of Job)
When working as a Live! Poker Room Attendant, you will help manage the traffic flow in and out of the poker games. Register players into the computerized seating program. Announce players’ names and tables when seats become available. Assist with tournaments, promotions, and other related duties assigned. Assist with food orders and complete delivery of orders correctly to the guests. Handle and assist guests with safety deposit boxes upon request. Support and promotes superior guest service by providing exemplary customer service and guest satisfaction.
Core Service Standards
CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance
SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.
Fast: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.
FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.
FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here
*Pending PGCB approval*
Function (Scope and Main Purpose of Job)
The Human Resources Coordinator is responsible for supporting all areas of Human Resources aiding and coordination in various processes and support, including benefits, recruiting, training and onboarding. This position will provide front desk representation for all HR related inquiries. Responsible for maintaining a clean, safe, fast, friendly, and fun environment for all guests, team members, and company assets. The focus shall always be on ensuring a safe and comfortable environment while maintaining a positive can-do attitude with an emphasis on the highest level of guest service for both external and internal guests to Live! Casino.
*Pending PGCB Approval*
Function (Scope and Main Purpose of Job)
Responsible for scheduling of gaming, and non-gaming operational department team members; ensuring the economical team member staffing for the property while maintaining adequate staffing for excellent guest service. Assists scheduling casino personnel and keeping all records pertaining to casino employees up to date. Optimizing and creating weekly department schedules aligning labor to department volume for business needs. Work with each department to meet labor FTE goals and initiatives.
*Pending PGCB Approval*
Function (Scope and Main Purpose of Job)
The Operational Trainer is responsible for providing educational support and learning opportunities by assisting with the preparation, presentation, facilitation, monitoring, evaluating and documenting of training activities for the organization.
*Pending PGCB Approval*
Function (Scope and Main Purpose of Job)
Revenue Auditor is tasked with reviewing and entering all revenue streams into control documents. Auditors will prepare necessary reports for all areas of gaming operations to satisfy both Company and regulatory requirements. Revenue Auditor demonstrates and provides outstanding customer and employee relations at all times. Revenue Auditor will also present oneself in a neat and clean appearance at all times.
*Pending PGCB Approval*
Function (Scope and Main Purpose of Job)
Responsible for auditing of all requisition forms and fills for accuracy and performing other administrative duties related to food, beverage and general supplies inventory.
*Pending PGCB Approval*
Function (Scope and Main Purpose of Job)
The Compliance Coordinator will be responsible for assisting the Compliance Officer in maintaining the Title 31 Compliance program to ensure compliance with applicable Federal and State gaming regulations. The Title 31 Coordinator is also responsible for understanding and complying with Title 31, Office of Foreign Asset Controls (OFAC) and Anti-Money Laundering (AML) regulations and requirements for Live! Casino & Hotel, and; assisting with the daily Title 31 compliance operation to include but not limited to all reporting requirements and leading the Title 31 program. In addition, the Title 31 Coordinator is responsible for promoting positive guest relations through prompt, courteous, and efficient service.
*Pending PGCB Approval*
Function (Scope and Main Purpose of Job)
Laundry Attendant will be responsible for cleaning and the distribution of the cleaning supplies needed for the Guest Room Attendants and the Houseman. They will wash shower curtains, guest pillows, Show mats, bath rugs, Guest Robes/slippers. Once these items have been washed and dried they will take them to the appropriate storing area. They will also assist with maintaining a portion of the back stage area.
*Pending PGCB approval*
Function (Scope and Main Purpose of Job)
Responsible for the deep cleaning and overall cleanliness of guest rooms of Live! Hotel ensuring all details are attended to in order to execute and/or exceed guest satisfaction.
*Pending PGCB approval*
Function (Scope and Main Purpose of Job)
Responsible for answering calls routed to Housekeeping and communicate guest related information to the appropriate person(s).
*Pending PGCB Approval*
Function (Scope and Main Purpose of Job)
Clean and maintain all corridors and public area in accordance with all Housekeeping procedures and standards and safety and security rules and regulations to ensure guest satisfaction.
*Pending PGCB Approval*
Function (Scope and Main Purpose of Job)
Clean and supply all daily assigned rooms and report all damage, mechanical deficiencies, suspicious activities or theft in accordance with all Housekeeping procedures and standards and safety and security rules and regulations to ensure guest satisfaction
*Pending PGCB approval*
Function (Scope and Main Purpose of Job)
The Communications Coordinator is responsible for supporting the Communications Department with all aspects of Public Relations, Community Relation, Advertising, Interactive Marketing, and Creative Development.
*Pending PGCB Approval*
Function (Scope and Main Purpose of Job)
The Uniform Room Attendant is responsible for assisting with coordinating, maintaining and distributing uniforms to Live! Casino & Hotel team members and vendor uniforms. The attendant is also responsible for assisting with the distribution of locks and lock combinations.
*Pending PGCB Approval*
Function (Scope and Main Purpose of Job)
The Manager, Promotions is responsible for the successful planning implementation of all Live Casino promotional programs and offers. Successful promotions are an integral part of Live Casino being the #1 regional gaming and entertainment experience.
*Pending PGCB Approval
Function (Scope and Main Purpose of Job)
The Security Ambassador is responsible to ensure the safety and security of our guests, team members and company assets while providing excellent customer service. The focus shall always be on ensuring a safe and comfortable environment while maintaining a positive can do attitude with an emphasis on the highest level of guest service for both external and internal guests to Live! Casino & Hotel.
*Pending PGCB approval*
Function (Scope and Main Purpose of Job)
Administer first aid treatment to and transport sick or injured persons to medical facility working as a member of the Live emergency medical team.
*Pending PGCB approval*
Function (Scope and Main Purpose of Job)
The Security Key Control Officer is responsible for the daily storage, issuance, repair, inventory, accountability, tracking and reporting of all keys, locks. In addition, all of the duties and responsibilities of the Security Ambassador. The Security Ambassador is responsible to ensure the safety and security of our guests, team members and company assets while providing excellent customer service. The focus shall always be on ensuring a safe and comfortable environment while maintaining a positive can do attitude with an emphasis on the highest level of guest service for both external and internal guests to Live! Casino & Hotel.
*Pending PGCB approval*
Function (Scope and Main Purpose of Job)
The Poker Pit Manager is accountable and responsible for overseeing the smooth operation of the poker tables.
*Pending PGCB approval*
Function (Scope and Main Purpose of Job)
Responsible for the successful operation of the Poker Room, assuring integrity of the games, safeguarding company assets, and ensuring guests have a favorable gaming experience.
*Pending PGCB approval*
Function (Scope and Main Purpose of Job)
The Surveillance Operator is accountable to observe and protect casino assets via CCTV.
*Pending PGCB approval*
Function (Scope and Main Purpose of Job)
· Responsible for accurate cash transactions and processing of sportsbook wagers and payments.
*Pending PGCB approval*
Function (Scope and Main Purpose of Job)
Enhance the operation of the room by providing exemplary customer service by assisting with the redemption and sale of chips to guests, internal and external.
*Pending PGCB approval*
Function (Scope and Main Purpose of Job)
The Table Games Dealer is responsible for maintaining a clean, safe, fast, friendly, and fun environment for all guests, team members, and company assets. The focus shall always be on ensuring a safe and comfortable environment while maintaining a positive can-do attitude with an emphasis on the highest level of guest service for both external and internal guests.
*Pending PGCB approval*
Function (Scope and Main Purpose of Job)
Responsible for dealing and running assigned poker games in a professional manner, ensuring compliance with gaming regulations while embodying the Live! 5 core values.
*Pending PGCB approval*
Function (Scope and Main Purpose of Job)
The Security Supervisor is responsible for the supervision of security officers, and processes providing security, and a safe environment while ensuring protection of guests, team members and Live assets in the absence of the Shift Manager with all related duties and task.
*Pending PGCB approval*
Function (Scope and Main Purpose of Job)
Provides casino slot players quality service to ensure their entertainment experiences exceed their expectation level. Acts as a bus greeter and executes gift giveaways and slot tournaments. Completes new player sign-ups
*Pending PGCB Approval*
Function (Scope and Main Purpose of Job)
The Lead Operator is accountable to ensure the security and safety of our customers & team members as well as protecting casino assets via CCTV. The Lead Operator will assist in the development of newly hired Operators.
*Pending PGCB approval*
Function (Scope and Main Purpose of Job)
The Drop & Count Team Member, under direct supervision of the Drop Count Supervisor, is responsible for the drop and count processes for Gaming Machines, Table Games and Poker Room Drop.
*Pending PGCB Approval*
Function (Scope and Main Purpose of Job)
The Main Banker I is responsible for delivering exceptional gest service while preforming all casino cage transactions. Cash control and disbursement for the cage/bank/vault. Assisting in the daily shift functions of the cage to ensure that guests have an enjoyable gaming experience.
*Pending PGCB Approval*
